An after-sales service tailored to your specific activities in France and neighbouring countries.
SPAIN, BELGIUM, LUXEMBOURG, SWITZERLAND
Who are we ?
We will be a partner for your activity, whichever sector you’re in. Synergies Tech installs robots, vending machines and complex automatons, maintains these automated systems and provides regular servicing throughout France, Belgium, Luxembourg, Switzerland and Spain.
Particularly used to working in sensitive environments and well aware of the stakes both for the constructor and for the final user, our technicians are highly appreciated for their reactivity, their efficiency and their capacity to work with everyone.
Synergies Tech offers a mutualised after-sales service to its clients and partners, tailored to their needs and capable of evolving with the development of their activity.
A solid, complimentary and enthusiastic team
Our technical team
This is the heart of our operations. We have 20 technicians who install and regularly maintain your automated systems all over France. They get regular training to ensure they keep their qualifications up to date and that they are constantly at the cutting edge of new technology.
"I never get bored! I sometimes have to fix complicated break-downs. But with a bit of ingenuity, working together and a dose of perseverance, we can crack it!"
Graziano, Synergies Tech technician for 18 years
Team coordination and planning
Once the after-sales strategy has been approved by our Operations Department, things start moving: identification of the best qualified team members, planning management and, ultimately, measurement of client satisfaction.
"Each time I go to see a client, I check that the user is happy. This is really important: we represent the manufacturer, it is essential to be efficient, involved in the job at hand and to listen carefully."
Simon, Operations Director at Synergies Tech for 4 years
Reception desk, administration and customer services
We are in charge of making sure the administrative and financial information is up to date and that all the contracts with our clients and partners are dealt with correctly.
"We’re at the crossroads! Caroline and I welcome you, follow up your dossier, and keep in touch with partners, users and the team."
Antoinette, Administrative Assistant at Synergies Tech for 14 years
Operational Strategy
New partnerships demand a good understanding of the stakes for a manufacturer and the final user, an objective takeover of the machine to be serviced and an adapted after-sales strategy.
"As soon as a new partnership agreement is signed, Philippe and I draw up an action plan which will push your activity forward in the long term whilst ensuring the final user is fully satisfied."
Gaël, General Manager at Synergies Tech for 8 years
New Partnership Development
Our partners entrust us with their most precious belongings: their technology and their image. A confidence-based relationship is essential and can only be obtained upstream through objective facts and our capacity to listen to and interpret their needs.
"My job is to find, with the manufacturer, the best possible partnership agreement to accompany their success. Together, we form a team."
Stéphanie, Development Manager at Synergies Tech for 12 years
SYNERGIES TECH SERVICES
Synergies Tech :
an innovative approach to after-sales services
25 years of experience with complex architecture automatons
Mutualised tarifs for a local service
Maintenance contracts adapted to your activity
Highly qualified teams
Follow our interventions on your machines in real time
SYNERGIES TECH IS LIKE HAVING AN IN-HOUSE AFTER-SALES SERVICE…
BUT EVEN BETTER !
Synergies Tech COVERS FRANCE AND NEIGHBOURING COUNTRIES
We maintain your robots in good working order :
IN HOSPITALS, HIGH STREET PHARMACIES, GROCERIES, BAKERIES OR AUTOMATED PIZZA RESTAURANTS
%
SAME DAY REPAIRS OF BREAKDOWNS
Partnerships
Tecnilab
We manage the entire after-sales service for over 400 automatons which manage the stock and delivery of medication in pharmacies; these devices are between 2 and 18 years old.
ADIAL
Our teams cover 70% of the French territory to install and service 600 vending machines for freshly-baked pizzas.
PHARMAMAT
We install and manage the after-sales service of their machines, the objective being 2,400 machines over 5 years.
