Who are we ?
« We are craftsmen in cutting edge technology; we can install, service, repair on-site or from a distance any robot, vending machine or complex architecture automaton whilst respecting both the specifications of the constructor and the clients’ needs. »
Philippe Anglade – Founder and MD
Philippe Anglade is a seafarer. Navigating the open seas and running his business go hand in hand as both are constantly moving! Be it in his daily life or in his business, he takes pleasure in embarking his teams, his partners and his clients on board the Synergies Tech yacht where he can share projects, sensations and regattas. He puts his communicative energy into defining his company’s mission and implementing it with the help of his teams.
Our teams work very closely with the manufacturers who can therefore concentrate on what they do best :
- designing and building machines in the knowledge that their clients can serenely run their business ;
- and with end customers in search of serenity in the practice of their activity.
Synergies Tech is like having an in-house after-sales service… but better!
The company is divided into two separate entities :
SYNERGIES is in charge of development including identifying, initiating and implementing new partnerships.
Stéphanie Barrières, associate director, is the person to contact if you would like to know more about our services, better understand our different tasks, create a partnership or organise training in managing customer relations.
Philippe Anglade, the founder and MD, and Gael Alaoui-Sossi, general manager, are the people to contact to define your operational strategy : analysis, roll-out and optimisation of an after-sales solution tailored to your needs.
To showcase our manufacturing partner’s brand and accompany the final user.
Synergies Tech offers an original system of mutualising services, costs and expertise.
- A service adapted to the size and needs of the company
- A nationwide and international network
- All interventions can be followed in real time
- Technical assistance to optimise their machines
- Sales back-up to optimise customer satisfaction
For the final user, this means :
- Optimum operating conditions thanks to regular servicing, rapid trouble-shooting and repairs
- Servicing contracts adapted to their needs
- Training sessions in using the robots and automatons
- Available 6/7 from 8am to 8pm via the website, our hotline or a technician on-site.
Synergies and Synergies Tech work on a B-to-B basis in any line of business : pharmacy, hospitals, grocer’s, automated pizza stores… Which all have in common the use of robots, vending machines or complex architecture automatons and the need for technical assistance for their final clients who often know very little about this kind of technology.
« We were in Brittany where I got a job on the sales force for Synergies Pharma, an agent for the Italian company Tecnilab which produced automated systems for high street pharmacies. »
« Within a year, my sector represented 60% of the turnover of the factory which encouraged me to buy Synergies Pharma, the exclusive distributor of the Tecnilab automatons in France. »
« The increase in the number of installations meant we urgently needed to provide an efficient after-sales service to satisfy our clients and reassure them. That’s when I bought Tecnilab Service which would later become Synergies Tech.»
« This was one of the first effects of our growth. We move to Saint-Priest near Lyon in the east of France. We already have 7 technicians in different areas of France, a showroom where we train our teams and a workshop to store the spare parts we need to maintain our clients’ machines very quickly. »
« Technilab Services, the after-sales branch of our activity, gets a new name: Synergies Tech and functions in tandem with Synergies Pharma. These two companies mean we can now offer a full range of services from sales to technical back-up. At this point in time we are still the exclusive partners for Tecnilab in France, before becoming Swisslog. »
« Our excellent relationship with our clients is a staple of our company. That is why, in 2012, we decided to invest in new CRM software. It is key to structuring our services as it allows us to follow up requests from clients, to plan maintenance visits and means we have full traceability. Our team continues to grow – there are now 10 of us. »
« Synergies, our sales and marketing unit, was born. The objective is to diversify our activity and offer our after-sales expertise to new partners who need this type of service. That philosophy of onwards and upwards is still a motor. We embark on our first experience in diversification: the “Self 24” project initiated by Bianchi, which manufactures automatons. They wanted to enlarge their range by including groceries in collaboration with Nespresso in Paris, Milan and Barcelona by installing the first robots to deliver pods. »
OPSY is integrated into the first website which had been put online the previous year.
Another major improvement also saw the light of day: our analogue telephone system was replaced by a state-of-the-art communications platform which is directly connected to our website and our management software. »
« Digital yet again… The idea being to simplify and optimise our customer services, we make this new CRM available to manufacturers and end users via a password-protected access on our website. Everyone has their own space! Our clients can now directly access their data: tickets, follow-up of interventions and spares orders, etc. »
« We have an up-dated website!” We’re happy to be able to give a clear, detailed overview of our services to some of our partners. Pragmatic yet again!
Similarly, in a continual quest to simplify the lives of our clients and partners, Synergies Tech now has a dedicated application.
We’re expanding our team to be in a position to accompany the growth of our partners. 25 collaborators to date, 20 of which are technicians out on the roads of France and neighbouring countries. »
« Being ourselves when we’re at home or out and about, knowing who we are so that we have enough faith in ourselves to be able to take on board the vision of the company is the basis of our human resource policy. To extend this professional and human adventure, when the weather allows, we take our collaborators and their families for a spin on the Synergies Tech sailing boat. What better way to build cohesion than to share a day out on the sea, cultivating that sense of sharing, empathy, implication and intellectual honesty that the company cherishes. »
the meaning of sharing
- Knowing how to share is where our after-sales service starts. Sharing costs for the manufacturer, mutualising overheads, competencies and vital forces,
- Our will to be transparent : sharing information on our activities, getting feedback, etc.
- The state of mind of our highly qualified teams : shared values, multiple intelligences, sharing experiences and expertise, sharing the work and feelings of the end-user.
Empathy is the value on which Synergies and Synergies Tech’s services are based: listening carefully to our partners and clients, being able to adapt and take a step back to assess the situation, team cohesion, and a real understanding of the company we are part of.
Total implication is the ultimate stage in the way our team invests itself in the job at hand.
Synergies Tech is a mature, reflexive company where intelligence and group cohesion are inspirational and allow us to make progress towards an ever more efficient service.